Cancellation And Refund Policy

Refund and Cancellation by Etzel

There may be certain orders that Etzel cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Etzel identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Refund and Cancellation by Customer:

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from the Track Order option available on the website dashboard. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you used to make the transaction or another mode of payment in case of necessity. Once the refund process is initiated, you will receive the refund amount directly in your account or through a cheque.

NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance, contact us: info@etzelworld.com